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ILU Covid Protocol Update – 4/15/2020

POSTED ON APR 15 WED BY BRANDERMILL WOODS

Brandermill Woods has implemented the following changes for the health of residents and staff:

  • We will be closing the West Addition entrance to medically necessary visitors. Residents may still use this entrance.
  • Dining: Management has discontinued in-house Dining at The Bistro, Oscar’s and Lounge (i.e. Happy Hour). Take out “To-Go” services only. You will have a choice of 4 entrees, and the salad, fruit and dessert will be chef’s choice. Menus will be posted daily on BWTV channel 970. For take-out orders, please call extension 252 between 11:30 a.m. and 5:00 p.m. Monday through Saturday and 11:30 a.m. to 2:00 p.m. on Sundays. Allow 15-20 minutes until your meal will be ready for pick-up in the Living Room. Delivery, for a charge, is available for those unable to pick-up. Dining Services are only offered to residents. If you live in a Cottage and picking up a meal, please go to the exterior Living Room door. Do not walk through the building. The staff will meet you at the door to hand you the bag; do not touch the to-go bags on the tables or enter the Living Room exterior door. You may drive, use the Shuttle or walk. Residents who live in the Apartments will pick up their meals from the Living Room. This will help us with the requirements that Gov. Northam just put into place that no more than 10 people should be in a restaurant at any given time. If you’ve reached the voicemail on the to-go extensions, please don’t leave a message. Please call back.
  • We are offering assistance to help residents set up online grocery ordering and pharmacy delivery. If you would like help setting up grocery or pharmacy delivery, please contact Jess at ext. 256, Chase at ext. 409, or Stephanie at ext. 301.
  • Brandermill Woods vendors and contractors are no longer allowed on property. Only vendors that are here for an emergency or delivery are allowed on property.
  • Please don’t have flowers or baked goods delivered to the residents at The HCC/Haven to decrease the risk of exposure. The HCC/Haven are not allowing any visitors.
  • Genesis Therapy has closed their gym at The HCC/Haven but will provide services to Independent Living residents in their Apartments/Cottages until further notice. Please continue to call 269-0034 to reach Genesis Therapy. Residents will be screened and have their temperatures taken prior to each appointment.
  • Activities: All Activities and events are cancelled; Residents are encouraged to follow “social distancing.” The definition of social distancing is: deliberately increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19. A wonderful way to keep up mentally and physically is to get out side. Go for a walk, work in your garden, enjoy this beautiful weather and our beautiful property. Remember however to practice “Social Distancing” by staying at least 6 feet away from anyone that does not live with you.
  • Fitness: Land and aquatics fitness classes will be not be held. Some of Jess’s recorded Fitness classes are available under the COVID-19 icon on Resident Apps. One-on-one sessions will be discontinued. Fitness center and the Pool have been closed until at least 5/8.
  • Maintenance: Only urgent work orders will be completed (i.e. appliances not working, light bulbs), monitored by Louise at ext. 285. Non-essential work orders (i.e. hanging pictures and touch-up paint) will be completed at a later time.
  • Housekeeping: Service hours will continue as usual.
  • Accounting: If you have a billing question for Accounting, please call ext. 278 (Kendall), 279 (Danita), or 253 (Cary). Their office will not be open for in-person visits.
  • Wellness Nurses: Service hours will continue as usual.
  • Front Desk: Service hours will continue as usual.
  • Beauty Salon: The Salon has been closed until at least 5/8.
  • We will NOT allow the following outside specialists on the community until further notice. This includes the Massage Therapist, Audiologist, Podiatrist, Nail and Hair Technicians.
  • Guest Quarter reservations and rollaway beds are discontinued until the end of May or until further notice. It is the resident’s responsibility to notify their family of our recommendation.
  • We recommend this homemade solution for cleaning and wiping down surfaces on a regular basis: 10-parts water to 1-part bleach.
  • If you think you may have a fever or COVID-19 symptoms, please call your physician first and then notify the Wellness Nurses.

We are updated daily from the CDC and VA Department of Health regarding this virus and will continue to update you as needed. Please stay tuned to BWTV as we will continue to provide updates as we receive them. If you have any questions or concerns, please contact Kristen Moore, ILU Administrator at 521-8273. Please continue to wash your hands and use hand sanitizer located at the entrance doors. If you are not feeling well, please contact your physician and do not visit the common or dining areas. Thank you for your assistance in keeping our community safe and healthy.

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