health care center richmond va

frequently asked questions.

What is The Haven?

The Haven offers the highest level of care for older adults. This includes 24-hour room and board and health care services, including transferring in and out of bed, and providing assistance with feeding, bathing, and dressing.

Does insurance cover the costs of The Haven?

Long-term custodial care is not covered by Medicare, Medigap or commercial insurance unless an individual has had a qualifying hospital stay (at least three nights) and qualifies for skilled nursing care. An individual qualifies for up to 100 days in their SNF benefit period, however most residents don’t use the full benefit period. After 20 days in a SNF, an individual is responsible for the daily Medicare co-payment of $157.50 if their Medigap insurance doesn’t cover the costs. Brandermill Woods will also assist in billing an individual's Long-Term Care health insurance if applicable. 

Who licenses The Haven?

Nursing Homes and Skilled Nursing Homes are licensed by the Department of Health.

What types of floor plans are provided?

Brandermill Woods has both semi-private and private rooms.

Are the rooms furnished?

All resident rooms come furnished with a hospital bed, dresser, night stand, wardrobe closet, chair and flat screen television.

Does Brandermill Woods provide Hospice?

Brandermill Woods is contracted with a variety of companies that provide hospice services.

Is there a physician on site?

Brandermill Woods has a physician on site Monday through Friday. A physician is on call during the night and weekend hours.

Do you have an emergency action plan?

We have a written emergency plan that is reviewed and tested every year. Our plan addresses the following types of emergencies:

  • Weather emergencies such as tornadoes, hurricanes and winter weather
  • Security incidents such as bomb threats, terrorism and active shooters
  • Natural disasters such as earthquakes and floods

All staff are trained on emergency procedures. They participate in drills and exercises to test their knowledge. Residents are asked to take part in all drills so they can know what to expect in an actual emergency. Our emergency plan includes procedures for communication.